How To Extend The Payment Period In Taobao?

Depending on the product category, the Taobao system will automatically confirm the receipt of goods after a specified period of time. The seller will be notified that the payment has been released. If the deadline for confirmation is approaching but you have not yet received your goods, you may request an extension when there are only three days left until the deadline.

1. The procedure is illustrated in the following manner:

Navigate to "My Taobao" – "Purchased Items," locate your order, and click to view the details() of your purchase. Select "Delay time of receipt()" from the drop-down menu.

Even if the seller has already dispatched the goods, a buyer may request an extension of the delivery confirmation deadline if there are only three days left in the transaction for secured trading of physical items (such as physical tickets).

You may only request an extension of the delivery confirmation deadline once, and only for a period of three days, if you are trading in physical items that are secured.
When there is only one day left until the delivery confirmation deadline for virtual trading (excluding auto delivery and reloads), the buyer may request an extension of the delivery confirmation deadline under the condition that the seller has already sent out the goods.

For virtual trading, you may request an extension of the delivery confirmation deadline only once, and you may only request an extension of one day at a time.
After my payment has been released to the Taobao seller, can I still request a refund from the platform?

Yes, you can still request a refund by selecting "" or open a dispute by selecting ""

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