How to Get in Touch with Taobao Customer Support

how to contact TaoBao customer support

How to Get in Touch with Taobao Customer Support

As a result of the language barrier, when purchasing directly from Taobao you may find yourself in some difficulty with your orders, shipping, returns, money, and other issues.

Contacting the Taobao customer service department is the most effective method of resolving your issue, but it is not a simple process. Even finding contact information for Taobao on the website can be a challenge in some areas of the website.

In order to better assist you, here are several ways to contact Taobao customer service when you have a problem with the site:

1. How to Get in Touch with Taobao

The process of contacting the Taobao customer service department is difficult, not only for foreigners but also for domestic users.

English online forms and email support were previously available on Taobao, but both services were discontinued in the last two years.

For now, if you are a foreigner who does not speak Chinese, the only way to contact them is through a local phone number or social media.

Taobao Customer Service Phone Number: Hong Kong

Monday through Sunday, 9:00 a.m. to 8:00 p.m. Taiwan

(886) 277054306 is the phone number to call.
Hours of operation: Monday-Sunday, 9:00-18:00 Singapore time

(65)31633159 is the phone number.
Working hours: Monday through Sunday, 9:00 a.m. to 8:00 p.m. Malaysia

the following phone number: (60)392125564
Working hours: Monday to Sunday, 9:00 a.m. to 8:00 p.m. Australia

The following phone number: (61)383738606
hours of operation: Monday through Sunday, 7:00-18:00
Various other areas

Phone number: (852)30183610 Hours of operation: Monday through Sunday, 9:00 a.m. to 8:00 p.m.
If you are calling from "Other areas," please be aware that it is not a toll-free number; rather, it is a HongKong phone number, and the rate will not be cheap due to the international nature of the call.

Taobao's phone number is subject to change; you can check the original Taobao customer support page here to ensure that the phone number is not out of date.

Social Media on Taobao
Its Facebook page can be found at, or it can be found at

They can be found on Instagram at

Here is the link to their YouTube channel if you want to check it out.

2. How to Get in Touch With Alipay

Whenever you are experiencing difficulties with your money, payments, refunds, or bank account, you should contact Alipay for assistance.

The Alipay Phone Support Number is the same as the Taobao support phone number. To reach Alipay support, dial Taobao's support phone number and then press "1" to speak with Alipay support after selecting your service language.

Step 1: Contact Alipay Livechat Support.
To access the live chat page, please click here.

Step 2: Copy and paste the Chinese keywords "" into the Dialog box and press the grey "" button to send this query to their system.

"Live human support" is represented by the symbol "," and this step is used to inform Alipay that you require a live human to chat with.

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An orange button with the text"" will appear now. Click it.

When you click on it, the system will connect you with an Alipay customer support representative, with whom you can communicate in either English or Chinese.

Hopefully, your problem will be resolved quickly and without difficulty for you.

How to Get in Touch with Your Forwarder Warehouse on June 13, 2014, 3:03 p.m.
The warehouse plays an important role throughout the entire Taobao shopping process; your orders will be shipped from the seller to the warehouse, and then from the warehouse to your shipping address.

If you are a newcomer to the field, you will almost certainly encounter some difficulties in doing so. As a result, it is critical that you understand how to contact the men in charge.

Contact Your Warehouse Using the Order Management Page on Your Website.
First, we'll take a look at what to do.
Once you've logged into your Taobao account, go to the [(cross-border logistics management)] link in the upper right corner of the Taobao homepage or click here.

2019-07-02 16:18:58 (UTC)
Step No. 2
On the [(To be shipped)] tab, you must select your forwarder (by default, it is ), as well as the destination country.

You can contact forwarder Customer Service by clicking on the [(Consolidation Consultation)] or [(Problem Consultation)] buttons on this page.

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Alternatively, on the [(Logistics Order)] tab, click on the blue icon to speak with the forwarder's Customer Service representative.

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Via LiveChat, you can communicate with your forwarder warehouse.
If you are unsure of which forwarder you are using, you can find out from this page which one you are using by clicking on the following forwarder link: live chat with them.

4. How to Get in Touch with Your Taobao Seller

In order to communicate with the seller, you must first download a piece of software called aliwangwang(), which is the official chat application.

They are available in Windows, Mac, iOS, and Android versions, which you can get by clicking here.

On the product page, you can contact the seller.
Go to the product page after you have logged into Ali Wangwang, and then click the blue icon in the upper right corner of the page.

The [(Purchased)] page contains a link to contact the seller.
If you have already placed an order, you can find the seller aliwangwangwang on the [(purchased)] page, right next to the order number, if you go to the [(purchased)] page.

2019-07-02 22:34:17 (07:02:34:17)
AliWangwang is the official chat software on Taobao, and it can be found here. You can provide an image of your chat history as valid proof if there is a disagreement about the transaction in the future.

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